Claims Processor
Location: Gloucester
As a Claims Processor you will be responsible for dealing with new and existing claims. You will ensure that these are handled accurately and efficiently gathering all relevant information and evidence of the loss through quality conversations with our customers. You will be exploring the extent and validity of a claim using sound judgement to make good quality decisions on a wide range of claims. The work is varied and involves using validation tools to improve efficiency and the overall claims journey.
We are looking for resilient, adaptable and passionate individuals who have a confident telephone manner, as you will often be dealing with a range of internal and external stakeholders from the Policy Holder through to Lawyers and Witnesses in relation to the claim.
Positive attitude with a flexible and resilient approach to change.
Excellent communication skills, written and verbal with the capability to write complex letters in line with company standards.
Demonstrate a high level of professionalism, integrity and commitment.
Ability to negotiate and influence others whilst maintaining an empathetic approach.
Make good judgements throughout the claims journey and demonstrate the ability to work under pressure.
Ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling claims.
Strong attention to detail and accuracy when communicating with customers both written and verbally.
A natural ability to manage conflict with an investigative mind in order to solve customer enquiries
You will ideally come from a Customer Service, Hospitality or Retail background.
https://mytalent.csod.com/ux/ats/careersite/2/home/requisition/1433?c=mytalent